Privacy Policy

1. Who We Are

Zoha Collection ("we", "us", "our") is a handmade fashion brand based in Pakistan, offering crochet, embroidery, and artisan-crafted products through our website, zohacollection.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

When you place an order, contact us, or browse our site, we may collect:

• Your name, phone number, delivery address, and email (if provided), when you place an order.
• Order details — products purchased, price, and order history.
• Messages you send us via our contact form or WhatsApp.
• Basic technical data such as your browser type, device, and pages visited, collected automatically through Google Analytics.

3. How We Use Your Information

• To process, pack, and deliver your order.
• To contact you about your order (confirmation, delivery updates, customization requests).
• To respond to questions sent via our contact form or WhatsApp.
• To understand how visitors use our site, so we can improve it (via Google Analytics).
• To meet legal or accounting obligations.

We do not sell or rent your personal information to third parties.

4. Payments

We accept Cash on Delivery (COD) and bank transfer. If you pay by bank transfer, you are responsible for sending payment confirmation (e.g. a screenshot or transaction ID) directly to us via WhatsApp or our contact form. We do not collect or store your card or bank account details on our website — all bank transfers are made directly between you and your bank.

5. Third-Party Services

We use the following third-party services to operate our store:

• Sanity.io — to store and manage our product catalog and order information.
• Google Analytics (GA4) — to understand site traffic and usage patterns.
• WhatsApp Business — to communicate with you about orders and customization requests.

These providers may process your data under their own privacy policies. We only share the information necessary for them to provide their service to us.

6. Cookies

Our site uses cookies and similar technologies, primarily through Google Analytics, to understand how visitors use our site. You can disable cookies through your browser settings; this may affect how parts of our site function.

7. Data Retention

We retain order information for as long as necessary to fulfill orders, handle any related inquiries, and meet accounting or legal requirements.

8. Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: Zohasajid407@gmail.com
Phone / WhatsApp: +92 312 4068530